Maintenance Survey

4

3

2

1

When you need repair or maintenance, you should be able to contact us quickly and easily. How well are we doing on this factor?

4

3

2

1

When you call us, our office staff handles your call courteously and professionally. How well are we doing on this factor?

4

3

2

1

When you Need Emergency service, we should respond immediately.How well are we doing on this factor?

4

3

2

1

When you Need Routine service, we should respond in A timely matter. How well are we doing on this factor?

4

3

2

1

Our Service personal should be competent and knowledgeable about the work they do.How well are we doing on this factor?

4

3

2

1

Our technical personal should act in a courteous and professional manner. How well are we doing on this factor?

4

3

2

1

When work is underway, we should communicate with you about its status and progress.How well are we doing on this factor?

4

3

2

1

When we provide service, we should complete the work in a timely manner. How well are we doing on this factor?

4

3

2

1

The work we do should be of high quality. How well are we doing on this factor?

4

3

2

1

The work we do have to be safe and we should follow the Health and safety policy (HSE). How well are we doing on this factor?

4

3

2

1

Overall level and quality of service you are receiving

4

3

2

1

Would you recommend Us to a friend:

Yes Yes

No No

1- With regard to the appearance and condition of the Property/villa, how satisfied are you with:

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3- General questions:

4- What would you suggest our maintenance Department to improve their service?