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Marina Facilities Management

Tenant Survey

Completely Satisfied
Mostly Satisfied
Partly Satisfied
Not Satisfied
No Opinion/ Not Applicable
 
4
3
2
1
0
 
1- With regard to the appearance and condition of the Property/villa, how satisfied are you with:
 
4
3
2
1
0
 

    Visual appearance of the Property/villa
    4
    3
    2
    1
    0
    Overall condition of the Property/villa
    4
    3
    2
    1
    0
    Exterior signage
    4
    3
    2
    1
    0
    Overall condition of common areas
    4
    3
    2
    1
    0
    Landscaping of common areas
    4
    3
    2
    1
    0
    Exterior lighting of common areas
    4
    3
    2
    1
    0
    Cleanliness of Common areas
    4
    3
    2
    1
    0
    Security services for the compound
    4
    3
    2
    1
    0
    2- How satisfied are you with the property / leasing manager(s) with regard to:
    4
    3
    2
    1
    0
    Ease of contacting when questions or problems arise
    4
    3
    2
    1
    0
    Follow-up after problems are reported to be sure they have been resolved
    4
    3
    2
    1
    0
    Courtesy and respect with which you are treated
    4
    3
    2
    1
    0
    Ability to do what is required to keep you satisfied
    4
    3
    2
    1
    0
    Internal Façade(windows and glasses)
    4
    3
    2
    1
    0
    Frequency of contact and communications
    4
    3
    2
    1
    0
    Willingness to respond to your needs
    4
    3
    2
    1
    0
    Relationship with property / Leasing manager
    4
    3
    2
    1
    0
    Clarity of communication with you
    4
    3
    2
    1
    0
    Willingness to do what they say they will do
    4
    3
    2
    1
    0
    Ease of submitting Maintenance request (Fax / telephone / Email / personal )
    4
    3
    2
    1
    0
    Maintenance response to problem solving
    4
    3
    2
    1
    0
    Timeliness of Maintenance Response
    4
    3
    2
    1
    0
    Security personnel Performance
    4
    3
    2
    1
    0
    Security personnel behavior
    4
    3
    2
    1
    0
    Security personnel appearance
    4
    3
    2
    1
    0
    Overall level and quality of service you are receiving
    4
    3
    2
    1
    0
    3- General questions:
    Would you recommend Us to a friend:
    Yes Yes
    No No
    4- What would you suggest to our Property Management team to improve their service/ Properties?
    Customer Name:

    Email:

    Position:

    Phone: